WHICH QUESTION
IS STILL OPEN?

What would a useful answer change?

Explain the product decision rather than preparing a long list of research methods. You might need to choose an action label, understand why people take an unexpected route, or determine whether a confirmation explains the right consequence. Identify the person or team that will use the result.

• Which interface or workflow is involved?
• Who needs to understand it, and what do they already know?
• Where does interpretation or choice become uncertain?
• What material is available for an initial review?

Begin with limited, appropriate material

An invented or redacted example can often explain the question. Please do not send passwords, account credentials, private customer records, or confidential research recordings in a first email. Any necessary access and information handling can be discussed after the proposed scope is understood.

If the product is already in use, describe the relevant task and the observed difficulty at a high level. A brief description can be more useful than a large collection of screens without context.

Agree the study directly

A proposed engagement needs a decision, an audience, study material, a method, and defined outputs. Participant involvement, recruitment arrangements, schedule, and review responsibilities depend on the project and are agreed directly.

An initial inquiry does not create a design, implementation, or ongoing research agreement. The first discussion helps identify a proportionate study and the people needed to interpret its result.